Refund policy

Returns & Refunds Policy – Sorina Lune LLC
Effective Date: February 8, 2026

At Sorina Lune, we want you to love your purchase. Please read our policy carefully before placing an order.

Returns
Due to the nature of our fulfillment process, we do not accept returns for change of mind, incorrect sizing, or personal preference.
Please ensure you review product descriptions, sizing charts, and photos carefully before ordering.

Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@sorinalune.com.
Include:
    •    Your order number
    •    Clear photo or video proof of the issue
Once verified, we will offer one of the following, at our discretion:
    •    A replacement item
    •    A full refund
    •    A partial refund
You will not be required to return the item.

Lost or Missing Orders
If your order appears lost or has not arrived within the expected delivery timeframe, please contact us.
If the package is confirmed lost, we will provide either:
    •    A replacement, or
    •    A refund

Refund Processing
Approved refunds are issued to the original payment method.
Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or payment provider.

Exchanges
We do not offer direct exchanges. If there is an issue with your order, please contact us and we will work with you to find the best solution.

Contact Us
If you have any questions regarding returns or refunds, please reach out to us at: support@sorinalune.com.